General Information

All orders through the website ( are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location

Items offered on our website ( are only available for delivery to addresses in the Unites States of America (USA).

Delivery Time

An estimated delivery time of the product will be provided to you once your order is placed on the website of Design by Gold Rush. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfil your order within 3-4 working days of the date of your order. Working days mean Monday to Saturday, except holidays.

Please note we do not ship on [Sundays].

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately by calling at +1 423-999-5000 or directly contact us through an email


If you have any questions about the delivery and shipment or your order, please contact us by calling at +1 423-999-5000 or directly contact us through an email