Frequently Asked Questions
What warranties do you offer?
Gold Rush offers free lifetime warranty against any manufacturer defects. This may include, but is not limited to, prong defects, porosity issues or design flaws. If you feel that your ring is in need of repair due to a manufacturer defect, we ask that you send your ring in for an evaluation. If we determine that the repair is needed due to manufacturer defect, it will be repaired free of charge. Our lifetime warranty does not include every day wear and tear or abuse/neglect. We also cannot cover any jewelry pieces that have been worked on by another jeweler.
What is your return/exchange policy?
For returns, please contact us within 30 days of receiving your order. We gladly accept returns and will offer a full refund on non-custom items. Items returned after 30 days may be returned for online and store credit only.
Returned items must be in original condition and not show any signs of wear or use. To request a refund or exchange, please e-mail firstname.lastname@example.org. Include your first and last name, item name and reason for return. Once return is received, all items will be carefully examined and full refund or store credit will be issued within 5 days. Please note that refund/store credit will be issued for value of merchandise returned only (shipping fees will not be credited). Store credit is valid for 5 years once issued.
All custom orders are nonrefundable, but do ask- we won't bite and want happy customers. Hopefully we can work something out!
We reserve the right to reject any returns that do not comply with the conditions stated above. If you have any questions about returns, please contact us here.
What can I do with my old jewelry?
If you have old jewelry lying around that you aren’t wearing, let’s use it to make a custom piece! We can repurpose all of your precious gemstones and diamonds. We cannot use the gold or metal in the actual custom piece, but we can offer credit for it and that will count toward your new piece. If you prefer to keep the gold but use the stones, we will carefully remove all stones and return the gold to you.
What is the difference between karat and carat?
Karat is the unit used to measure the purity of gold. Carat is used to measure the weight of diamonds and gemstones.
Do you do custom work?
Yes! We love to do custom work so please do not hesitate to ask about going custom.
How long does it take to make a custom design?
The timeline can vary depending on material availability and design complexity but on average, custom design takes about 6-8 weeks from start to finish. If we are sourcing a very hard to find stone, it may take up to 12-14 weeks and if we are only making small changes to an existing design it can take as little as 4 weeks.
Can I ask another jeweler to copy a ring from your website?
No, as we own the rights to all of our designs.
How is my order packaged?
For standard orders, we ship using secure, non-descript packaging material. Inside, you’ll see Gold Rush’s elegantly branded gift packaging – ideal for gifting or personal storage.
When will the payment be taken?
Payment will be taken from your credit or debit card as soon as you have placed your order.